Shipping policy
Bark Buddy Shipping Policy
Applies to orders placed on https://barkbuddystore.com
At Bark Buddy, we’re committed to offering exceptional value and convenience. That’s why we’re proud to offer FREE SHIPPING on all orders—so you can treat your furry friend without extra costs.
Free Shipping
We offer free shipping on all orders shipped from our partner warehouses in Asia (via ePacket or EMS) and the USA (via USPS). No minimum purchase required.
Shipping to Over 200 Countries
Bark Buddy ships internationally to over 200 countries. However, certain locations may be excluded from our shipping zones. If we are unable to ship to your location, we’ll contact you directly.
Lost or Missing Packages
We are not responsible for lost or undelivered packages resulting from incorrect or incomplete address details entered during checkout. Please double-check your shipping information before finalizing your order.
If the mistake was made on our end, we will gladly reship your item at no additional cost.
Customs Fees and Import Taxes
Buyers are responsible for any customs duties, import taxes, or other fees imposed by their country. By placing an order, you agree that your package may be subject to customs clearance upon arrival.
Estimated Shipping Times
Shipping time varies by destination. See below for estimated delivery windows:
| Location | Estimated Shipping Time |
|---|---|
| United States | 8–15 Business Days |
| Canada, Europe | 8–15 Business Days |
| Australia, New Zealand | 8–15 Business Days |
| Central & South America | 10–20 Business Days |
| Asia (excluding HK & VN) | 15–35 Business Days |
| Africa | 15–35 Business Days |
- Maximum delivery time: 50 business days (excluding customs delays).
- Processing time: Please allow 2–5 business days before your order ships.
Special Notes
- Orders shipping to India may take 30–60 days due to customs and limited carriers.
- ePacket shipments may take 20–50 days.
- Liquid and electronic products may require an extra 5–10 business days.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. Please note that tracking may take 2–5 business days to update after your item is shipped.
No Tracking Available Yet?
If it's been more than 5 business days since you placed your order and there’s still no tracking data, feel free to reach out to us at info@barkbuddystore.com.
Multiple Packages
For logistical reasons, items in the same order may be shipped separately, even if combined shipping was selected. This helps us ensure faster and more reliable delivery.
Questions or Concerns?
If you have any questions or concerns regarding your order or shipping status, please contact us at info@barkbuddystore.com. Our support team is here to help!