Refund policy

Bark Buddy Return Policy
Effective for purchases made on https://barkbuddystore.com

At Bark Buddy, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we offer a 3-day return window from the date your item is delivered.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be in unused, unworn condition, with all original tags and packaging intact.
  • You must provide a receipt or proof of purchase.
  • Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or not as described.

Non-Returnable Items

The following items are final sale and not eligible for return:

  • Sale or discounted items
  • Gift cards
  • Perishable goods (e.g., treats, food items, plants)
  • Custom or personalized products
  • Personal care items (e.g., grooming supplies)
  • Hazardous materials (e.g., flammable liquids or gases)
  • If you're unsure whether your item is returnable, please contact us before sending it back.

How to Initiate a Return

  1. Email us at info@barkbuddystore.com with your return request.
  2. Once your request is approved, we’ll provide return instructions and a shipping label if applicable.
  3. Do not send items back without prior approval — they will not be accepted. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately at info@barkbuddystore.com. We’ll work quickly to resolve the issue.

Exchanges

To exchange an item, follow the return process outlined above. Once your return is received and approved, you can place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow a few business days for the refund to appear in your account, depending on your bank or credit card provider.

Important Notes

  • Our return policy only applies if the item is damaged, incorrect, or not as described.
  • Returns must be initiated within 3 days of receiving your item.

For any questions or support regarding your order or returns, feel free to contact us at info@barkbuddystore.com.