FAQ's
🐶 Frequently Asked Questions (FAQ)
1. Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders—no minimum required. We proudly ship to over 200 countries worldwide.
2. How long does delivery take?
Delivery times vary depending on your location. Here are the general estimates:
- United States, Canada, Europe, Australia: 8–15 business days
- Other International Locations: 10–35 business days
Please allow 2–5 business days for order processing.
3. How can I track my order?
Once your order ships, we’ll send you an email with a tracking number. Tracking updates may take 2–5 business days to appear.
4. Can I return an item?
Yes! We accept returns within 3 days of delivery if your item is damaged, defective, or not as described. Items must be unused, in original packaging, and approved for return.
👉 Start your return by emailing us at info@barkbuddystore.com.
5. What items are non-returnable?
We cannot accept returns on:
- Sale items or gift cards
- Perishable goods (like treats)
- Custom or personalized products
- Grooming and personal care items
- Hazardous materials or liquids
6. Do you offer exchanges?
We don’t offer direct exchanges at this time. If you'd like to exchange an item, return the original (if eligible) and place a new order.
7. My order hasn’t arrived. What should I do?
If it’s past the estimated delivery time and tracking hasn’t updated, contact us at info@barkbuddystore.com.
Please double-check that the address provided at checkout was correct, as we are not responsible for lost shipments due to incorrect address details.
8. Will my items arrive in one package?
Sometimes, items may be shipped separately for faster delivery or due to stock availability. Don’t worry—you’ll receive tracking for each package if applicable.
9. How can I contact you?
We’re always happy to help! Reach out to us at:
📧 Email: info@barkbuddystore.com
📞 Phone: +91 95917 20885
Still have questions? Feel free to contact us anytime—we love hearing from our Bark Buddy family!